Customer Acquisition & Support Services

Through Mellon’s contact center services and complementary outsourced services, our customers are able to accomplish their marketing strategy’s goals:

  • Enhance business productivity
  • Build customer loyalty and optimize customer relations
  • Personalize your communication
  • Establish your brand name and increase brand and product awareness in new and existing markets
  • Increase sales and sales efficiency
  • Create new business opportunities to broaden your market
  • Increase customer contact without burdening your operational costs

Customer Acquisition & Retention Services

  • Lead Generation
  • Dealer Location
  • Telemarketing / Telesales
  • Up-selling & Cross-selling
  • Order Taking
  • Mail Order Sales
  • Retention Calls

Customer Care Services

  • Customer Service
  • Help Desk
  • Information Line
  • Crisis Line
  • Pre-Reservation / Reservation
  • Welcome Calls
  • Activation Calls
  • Attrition Calls
  • Mystery Calls

Call Center Support Services

  • Overflow
  • Workstation rental
  • E-mail handling
  • SMS handling
  • Web contact
  • Data entry services
  • Script Writing
  • IVRS
  • Secretarial Services
  • Caller Diverting

Complementary Services

Holistic approach for your needs

Training

  • Recruitment
  • Training and Development “Mellon Training Academy”
  • Multilingual support

Back Office Solutions

  • Courier management
  • Digitalization
  • Lettershop
  • Appointment Setting
  • Database-updating and enrichment

Data management

  • Reporting and Analytics
  • Skip tracing solutions
  • Data cleansing
  • Fraud Identification
  • Mosaic

Research Services

  • Market Research
  • Communication Surveys
  • Telephone Interviews
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