8 steps to improving customer communication in your customer service center

12 Apr 2021

When contacting a company, customer experience (CX*) becomes more and more important. And a positive experience, whether through direct contact with a consultant or through el...

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Digital Transformation is a strategic imperative for financial institutions that hope to remain relevant.

11 Feb 2019

At the moment, digital disruption is happening at every level in the banking industry. From new technologies to increased competition, banks failing to keep up are getting out...

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