Call Center Agent

Mellon Bulgaria EAD member of Mellon Group of Companies, a leading multinational group employing more than 6000 people in over 10 countries with corporate headquarters located in Athens, Greece. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services. Our aim is to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

Mellon Bulgaria seeks to hire Call Center Agents.

Your Role

The ideal agent will contact existing customers to inform them about products or services.

Moreover:

• Support of sales processes via phone calls;
• Contact customers to inform, identify needs and provide solutions and/or alternatives;
• Ask questions to understand customer requirements and close sales;
• Achieve monthly targets and Key Performance Indicators;
• Data input to CRM system.

Requirements

• Εxcellent/Νative Bulgarian (oral and written);
• Strong phone and verbal communication skills;
• Computer literate;
• Previous experience in customer service, sales, or a related role is preferred.

Our offer

• Full salary package;
• Extra bonus reward;
• Transport card and other benefits;
• Monday to Friday working days;
• Convenient location next to metro station;
• A cooperative and friendly team.

Candidates wishing to apply should send their CV at  hr.bg@mellongroup.com